Privacy Policy – bgb99

Introduction

bgb99 (accessible at bgb99.bio) operates as Bangladesh's trusted online casino and sports betting platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We take data privacy seriously and have drafted this Privacy Policy to inform you clearly about our data practices in plain, professional language.

By registering an account or using any of our services — including cricket betting, live casino, slots, crash games, or any other feature on bgb99 — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please refrain from using our platform.

Information We Collect

We collect information to provide, maintain, and improve our services and to comply with applicable legal obligations. The types of information we collect fall into three categories:

Account and Identity Information

• Full name, date of birth, and gender (required to verify that you are 21 years of age or older, as per our Terms).
• Email address and mobile phone number (used for account access, transaction notifications, and support communications).
• Residential city or district within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna) for localisation and fraud prevention.
• A copy of a valid government-issued identification document where KYC verification is required under our responsible gaming or anti-fraud procedures.

Financial and Transaction Information

• Deposit and withdrawal transaction records, including amounts in BDT and timestamps.
• Mobile financial service identifiers (such as your bKash or Nagad account number) used for payment processing — we do not store full card numbers or banking PINs.
• Betting history, game session data, and wagering records, kept for account integrity, dispute resolution, and responsible gaming monitoring.

Technical and Usage Information

When you visit or use the bgb99 platform, we automatically collect certain technical data, including your IP address, device type, operating system, browser type, referring URLs, pages visited, time spent on each page, and clickstream data. This information is collected via cookies and similar tracking technologies and is used solely to optimise site performance, detect fraudulent activity, and improve the user experience for players across Bangladesh.

How We Use Your Information

bgb99 uses collected personal data strictly for the following legitimate purposes:

• Account creation, authentication, and ongoing account management, including KYC identity verification where required.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported Bangladeshi payment channels.
• Delivering customer support, responding to queries, resolving disputes, and sending account-related transactional notifications.
• Conducting anti-fraud checks, detecting suspicious activity, preventing money laundering, and ensuring platform integrity across all games including cricket betting and slots.
• Personalising your experience on the platform — for example, showing you relevant cricket match odds during BPL or IPL season, or recommending slot titles based on your gaming history.
• Sending promotional communications about bonuses, free spins, and seasonal campaigns (e.g., Eid, Pohela Boishakh, or monsoon-season offers) — only where you have consented to receive such messages.

Sharing Your Information

bgb99 does not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the limited circumstances described below. We contractually require any third party that receives your data to maintain its confidentiality and use it only for the purpose for which it was shared.

Service Providers and Payment Processors

We share necessary data with trusted third-party service providers who assist us in operating the bgb99 platform — including payment processors (such as bKash and Nagad gateway partners), game content providers (such as Pragmatic Play, Evolution Gaming, and Spribe), cloud hosting providers, and customer support software vendors. These parties are bound by confidentiality agreements and are not permitted to use your data for any purpose other than fulfilling the services they provide to bgb99.

Legal and Regulatory Obligations

We may disclose your personal data to competent authorities, law enforcement agencies, or courts of law when we are legally required to do so, or when we reasonably believe that disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our users and the public.

Business Transfers

In the event that bgb99 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. We will notify you via email or a prominent notice on our platform before your data is transferred and becomes subject to a different privacy policy.

Cookies and Tracking Technologies

bgb99 uses cookies and similar technologies (such as local storage, session tokens, and pixel tags) to operate and improve the platform. A cookie is a small text file that is stored on your device when you visit our site. We do not use third-party advertising cookies.

We use three categories of cookies:

• Essential cookies: Required for the platform to function correctly — for example, keeping you logged in during your session, maintaining your language preference, and securing your account.
• Analytics cookies: Used to understand how visitors interact with the site — which game categories are most popular, average session length, and navigation paths — so we can improve the platform for Bangladeshi players.
• Preference cookies: Used to remember your settings, such as display language (English or Bengali), betting slip preferences, and UI customisations.

You can control and disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to access certain features of the bgb99 platform.

Data Security

The security of your personal data is a top priority for bgb99. We implement a comprehensive set of technical and organisational security measures designed to protect your information from unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes: SSL/TLS encryption for all data in transit; encrypted storage of sensitive information at rest; strict role-based access controls limiting which team members can access personal data; regular security audits and vulnerability assessments; and two-factor authentication (2FA) available for all player accounts.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data using commercially reasonable means, we cannot guarantee absolute security. In the event of a data breach that affects your personal data, we will notify you promptly in accordance with our obligations.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Account data is retained for the duration of your active account and for a period of up to five (5) years following account closure, in order to comply with applicable anti-money-laundering and financial record-keeping obligations. Transaction records (including bKash and Nagad payment logs) are retained for a minimum of five (5) years from the date of the transaction. Analytics and device data that does not identify you personally is typically retained for no more than thirteen (13) months. You may request deletion of your personal data at any time, subject to our legal retention obligations — see Your Rights below for details.

Your Rights

As a bgb99 user based in Bangladesh, you have the following rights with respect to your personal data:

• Right of Access: You may request a copy of the personal data we hold about you at any time. We will respond to verified requests within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to requestthat it be corrected. You can update basic profile details directly from your account settings page.
• Right to Erasure: You may request that we delete your personal data. We will comply where we are not legally required to retain it. Note that deletion of your account and associated data will render your account permanently inaccessible.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict how we process your data — for example, while a dispute regarding data accuracy is being resolved.
• Right to Object: You have the right to object to our processing of your data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, subject to those interests being overridden by your rights.

To exercise any of these rights, please contact our support team at the email address listed in the Contact section below. We will verify your identity before processing any data-related request to protect against unauthorised access.

Third-Party Links

The bgb99 platform may contain references to game providers and payment partners such as Pragmatic Play, Evolution Gaming, Spribe, bKash, and Nagad. These are established service integrations, not outbound links to external websites. bgb99 does not link to or embed content from unaffiliated third-party websites within our platform. We are not responsible for the privacy practices of any external services you may separately choose to visit.

Children's Privacy

bgb99 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect, solicit, or process personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor in your care has provided personal information to bgb99, please contact us immediately at the email address in the Contact section below and we will take prompt steps to delete that information from our systems.

Changes to This Privacy Policy

bgb99 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify you by email or via a prominent notice on the bgb99 platform prior to the changes taking effect.

Your continued use of bgb99 following the posting of any changes to this Privacy Policy will constitute your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data we hold about you, please reach out to our dedicated support team: